INFORMATION AND REFERRAL
Jenna Giffin, Office Assistant
A core service provided by IMPACT and demanded by our consumers and community is information and referral. Staff responding to inquiries often have answers at readily available, or, if not, will make every effort to find it.
Oftentimes, people with disabilities, their families, professionals, and even the general public need to find out information relevant to independent living and issues related to persons with disabilities. At IMPACT we will work to find answers to your questions.
We have developed a comprehensive in-house library and have access to databases from other disability focused projects. We generally respond to more than 3,000 informational calls each year. Inquiries range from requests about civil rights, accessibility, sign language issues, appropriate language usage, enforcement agencies, products, classes, equipment, housing, employment, attendant services, or almost any other topic you can imagine.
We will research to find answers to your inquiries. Of course, after all these years, we can often just give you the right answer when you call. If not, we will make every effort to find the right person for you to talk to. Most inquiries come via the phone and do not require a visit to the office.